Effective Date: 3/13/2025

1. Introduction

Elite AC & Heating LLC (“we,” “us,” or “our”) is committed to protecting the privacy of visitors and users (“you” or “your”) of our website, www.eliteacinc.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including those of Virginia and the United States. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Site.

2. Information We Collect

  • Personal Information: When you interact with our Site—for example, by filling out a contact form, scheduling service, or requesting a quote—we may collect personal information such as your name, email address, phone number, and address.
  • Usage Information: We may automatically collect information about your device, browsing actions, and patterns. This includes your IP address, browser type, referring/exit pages, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. Cookies may help us remember your preferences and analyze Site usage.

3. How We Use Your Information

We may use the collected information for the following purposes:

  • Providing and Improving Our Services: To process service requests, communicate with you, and enhance the functionality and performance of our Site.
  • Marketing and Promotions: With your consent, to send you newsletters, special offers, and other marketing communications.
  • Compliance and Legal Purposes: To comply with applicable laws, regulations, and legal processes.
  • Analytics and Research: To better understand user behavior and improve our services and website experience.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who perform functions on our behalf (e.g., website hosting, analytics, email communications), subject to contractual obligations to keep your information confidential.
  • Legal Compliance: If required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred, provided that the recipient agrees to abide by the terms of this Privacy Policy.

5. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. You have the ability to control cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our Site.

6. Data Security

We take reasonable steps to protect the security of your personal information using administrative, technical, and physical safeguards. However, no data transmission over the Internet or electronic storage method can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of any account information you use to access our Site.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location and applicable law (including the Virginia Consumer Data Protection Act and other relevant United States privacy laws), you may have certain rights regarding your personal information, including:

  • Access and Correction: The right to access and update your personal information.
  • Deletion: The right to request deletion of your personal information, subject to certain exceptions.
  • Opt-Out: The right to opt-out of marketing communications.
  • Data Portability: The right to receive a copy of your personal information in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request in accordance with applicable laws.

9. Children’s Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately so that we can take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the Site or by other means, and the updated policy will be effective as of the date posted. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Elite AC & Heating LLC Address: 675 Roanoke St, Christiansburg, VA 24073 Email: [email protected] Phone: 540-236-0200